I'm not real sure where I picked it up, could have been Grisamore's or just common sense, but I've always been pretty professional at dealing with the public. No matter the mood I'm in, I always deal with researchers (amateur or professional, General or PFC) with the same amount of respect, and personable-ness (I know it's not a real word). However, it seems that there are a growing number of persons in my immediate surroundings who lack the fundamentals of common courtesy and decency when dealing with others--let alone co-workers.
Today, during a meeting, one of the meeting persons decided it was time to give the rest of the meeting participants a lecture and with a seriously condescending tone and attitude. It was quite obvious to everyone in the room but all attempts to cut this offensive person off were met with continuous spewing. This is the same person who later starts on a rant -- I'm not sure she's done yet -- about a researcher. This researcher may have inadvertently misused materials, but instead of simply attending to the matter, this offending person went off on a tirade and never stopped. Everyone in the office was subjected to her verbal vomit. I started to get a headache and I know her voice had to be giving out--but she did not relent.
One of the few "netter-isms" is in relation to dealing with those in public, private, work, or anywhere--deal with them as if they were your grandmother. How would you want her handled? Would you want someone to verbally accost her in public when she asked an honest question? Would you want her to feel dumb as bricks simply for wondering? Of course not, and thus, treat everyone you deal with, with respect. Now, this of course doesn't go for those persons of the idiotic persuasion, who truly are stupid. Stupidity, of course, comes in many colors--like someone being a total ass in the office.
Regrettably, this person is totally oblivious to their failings. After the meeting, I was told, "I just had to say something. I didn't want them thinking that ... (irrelevant)." But alas, I am guilty of not saying in return, "Ya, well, you didn't need to make them feel like little kids and sound so degrading when you spoke." This is due to the fact that others have tried and failed. She simply can not acknowledge the fact that she has a problem.
How do you deal with someone so toxic? How do you deal with someone so toxic in the workplace and just doesn't get it? It's amazing she can't see it. It's sad.
~Cheers.
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